Terms of service

1. Overview This website is operated by Zelnora. Throughout the site, the terms “we”, “us” and “our” refer to Zelnora. By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Product Usage & Safety Our skincare products (including Charcoal and Rice face washes and serums) are for external use only. While we use high-quality ingredients, we recommend performing a patch test before full application. Zelnora is not liable for individual skin reactions or allergies. Please consult a dermatologist if you have sensitive skin.

3. Accuracy of Information We strive to display our product images and descriptions as accurately as possible. However, we cannot guarantee that your device’s display of any color will be 100% accurate. We reserve the right to modify prices or discontinue products at any time without notice.

4. Orders and Shipping We reserve the right to refuse any order you place with us. Shipping times (2–3 business days) are estimates and may vary due to external factors. Ensure your delivery address and contact details are correct to avoid delays.

5. Personal Information Your submission of personal information through the store is governed by our Privacy Policy.

6. User Comments & Feedback By posting reviews or feedback on our site or social media, you grant Zelnora the right to use that content for marketing purposes.

7. Prohibited Uses You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to infringe upon our intellectual property rights.

8. Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Zelnora operates.

Contact Information Questions about the Terms of Service should be sent to us via WhatsApp or at zelnora07@gmail.com.